WideOrbit Support - WO Program

Everything you need to know before calling us

Everything you need to know before calling us

How do I contact support?

  • By phone: 415-675-6775, press 4 for WO Program
  • By email: woprogramsupport@wideorbit.com

    • What information should I have when I call Support?

  • Your name and station call letters or company name
  • The area of the application in which you are working (ie: products, transition plan, contracts)
  • Your case number, if you are calling about an open case
  • Details about the issue you have encountered (workflow, screenshot, error message)

    • What hours are you available?

  • Business hours: 8AM – 9PM EST (5AM – 6PM PST)
  • For emergencies outside of regular support hours, please call the support line: 415-675-6775

    • What Support Specialists are available to help me?

  • Product Support Specialists
  • Development Support Specialists
  • Technical Solutions Support Specialists

    • How do I contact my Account Manager?

    Call the support line at 415-675-6775 and give the Support Specialist your name and the name of your company. He or she will give you the name, phone number and email address of your Account Manager.

    How can I get more training?

    Your Account Manager can discuss your training needs and schedule a Professional Services engagement to accomplish your training goals.

    What do I do if I have a problem with the support I receive?

    Our goal is to make sure that you are satisfied with WideOrbit Support. If for any reason you are not, please contact Senior Support Manager, Lisa Yamamoto at lyamamoto@wideorbit.com.