How do I contact support?
What information should I have when I call Support?
What hours are you available?
How many Support Specialists are available to help me?
What media experience do Support Specialists have?
WideOrbit Support Specialists are media professionals with experience working in TV and radio stations, cable networks, MSOs, ratings-research companies and digital-media companies
Can I call Support Specialists directly?
We can provide you the best service and quickest response if you call the support line at 415-675-6775 rather than a particular individual. If you have been working with a Support Specialist on an issue and wish to speak with her or him, please ask for the specialist who has been handling your case.
Can WideOrbit reset my password or change my security settings?
To protect your company’s data, WideOrbit cannot reset passwords or change security for users. To reset passwords or change security settings, please contact your corporate gatekeeper or IT department.
How do new employees get access to the training modules?
Email WideOrbit Support with the name, job title, phone number and email address of your new employee. We will email them their instructions on how to access the training modules.
How do I contact my Account Manager?
Call the support line at 415-675-6775 and give the Support Specialist your name and the name of your company. She or he will give you the name, phone number and email address of your account manager.
How can I get more training?
Your Account Manager can discuss your training needs and schedule a Professional Services engagement to accomplish your training goals.
What do I do if I have a problem with the support I receive?
Our goal is to make sure that you are satisfied with WideOrbit Support. If for any reason you are not, please contact either Ann Edmondson, Director of Product Support, at 415-675-6731 or firstname.lastname@example.org, or Mark Moeder, Chief Operating Officer, at 214-451-4060 or email@example.com.