Everything you need to know before calling us
How do I contact support?
What information should I have when I call Support?
What hours are you available?
How many Support Specialists are available to help me?
How do I contact my Account Manager?
Call the support line at 415-675-6775 and give the Support Specialist your name and the name of your company. He or she will give you the name, phone number and email address of your Account Manager.
How can I get more training?
Your Account Manager can discuss your training needs and schedule a Professional Services engagement to accomplish your training goals.
What do I do if I have a problem with the support I receive?
Our goal is to make sure that you are satisfied with WideOrbit Support. If for any reason you are not, please contact Melissa Freeman, Support Manager of WO Program, at 415-675-6748 or firstname.lastname@example.org, or Mark Moeder, Chief Operating Officer, at 415-500-9339 or email@example.com