Location: San Francisco, CA
Position type: Full Time
Salary: Based on experience
Start Date: As soon as possible

Job Description & Responsibilities:

This is not just your average everyday technical writer job – we are consistently upgrading our product and need someone that is smart and innovative to help us predict challenges our end users will experience. This position will give you the opportunity to see the software through the eyes of our clients and then make what they’re seeing easier to understand.   Every team member is a critical part of the design and implementation process and we need you to create industry leading documentation.

You’ll be creating documentation, training materials, and help guides that will ultimately impact our clients’ satisfaction with our product. You’ll also be responsible for creating online help for a Web based product.

Other responsibilities include:

• Having complete ownership of writing and production of release notes and building reports.
• Being the liaison to the training department to collaborate on training material.
• Producing demonstration videos.
  

Skills/Qualifications

• Ability to translate technical knowledge into easy to read concise materials for clients and internal staff.
• Excellent verbal communication skills.
• 3+ years of experience in technical or document writing at a technology company or within a training department with a focus on technology.
• Experience working on a CRM system or with software within a sales or advertising organization is a plus.
• Any exposure to broadcasting rating data would be very helpful.
• Formal education in technical writing, technical communication, or related field,
• Working knowledge of style guides and documentation plans.
  

Compensation

The compensation range will depend on experience and will include medical benefits and stock options.

About WideOrbit

WideOrbit is the leading provider of business management software for Media companies.  WideOrbit provides innovative, proven solutions for managing the business of broadcast and cable operations – from proposal to order, scheduling to automation, billing and aging.  WideOrbit has been helping clients since 1999, delivering high ROI, greater efficiencies and revenue optimization.  

WideOrbit product are consistently the most recommended in the media industry. Over 95% of users would recommend WideOrbit.  Products include:  WO Traffic – the industry’s most advanced traffic, revenue management and billing software, WO Automation for Radio – The industry’s most modern radio automation system, ensuring that stations are on the air and sounding great every minute of every day, WO Sales – sales management software the makes media sales smarter and more efficient - including CRM, proposal and yield and WO Promo- Promotions optimization software which optimizes the use of promotional inventory with demographically targeted campaigns.

WideOrbit is used by more than 4,000 television stations, radio stations and cable networks around the globe, managing more than $14 billion in advertising revenue.  WideOrbit’s clients include: Astral Media, Corus Entertainment, Entercom Communications, Gannett Co., Hearst Television, Madison Square Garden, Meredith Corporation, Midwest Communications, NBC Universal, Qualcomm/MediaFLO, Scripps Television Group, and Tribune. WideOrbit is headquartered in San Francisco, with offices in Seattle, Dallas, Denver, London and New Delhi.

Interested?

Please send a resume and salary requirement to jobs@wideorbit.com

• Principals only. Recruiters, please don't contact this job poster
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.