Product Support

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24×7 Support From WideOrbit’s Dedicated Team of Professionals

WideOrbit Product Support

WideOrbit support provides:

  • 24×7 support
  • Support staff with 300+ years of combined industry experience
  • Team dedicated to your success

Customer success and satisfaction is WideOrbit’s highest priority. That’s why we offer 24×7 support from a team of people who have walked in your shoes. We’ve created a team of support professionals with over 300 years of combined industry experience.

WideOrbit’s support professionals  know your business and the challenges you face day to day because they have worked in sales, traffic, accounting, master control and promotions departments of television stations and networks, radio stations, media networks and MSO’s, and at media software companies.

Our support team partners with you to ensure that our products work as efficiently and effectively as possible for the ultimate success of your business.

To reach the proper support team, please click on your product below:

  • Normal business hours are:
    5:00AM to 6:00PM Pacific
  • Call us +1.415.675.6775
  • Email us

  • Normal business hours are:
    7:00AM to 7:30PM Central Mon – Thurs
    7:00AM to 6:00PM Central Friday
  • Call us +1.205.533.8460
  • Email us

  • Normal business hours are:
    5:00AM to 6:00PM Pacific (8:00AM to 9:00PM Eastern)
  • Call us +1.415.675.6775
  • Email us

  • Normal business hours are:
    5:00AM to 4:00PM Pacific
  • Call us +1.214.451.4200
  • To allow a support representative to
    connect to your machine, click here
  • Email us

  • Call us +1.877.763.7398
  • Text or reply HELP to short codes 28201, 46976, 89419
  • Email us

  • Normal business hours are:
    8:00AM to 8:00PM Eastern
  • Call us +1.413.272.7220
  • Fax us +1.413.272.7201
  • Support on Demand
  • Email us

US Support team

  • Normal business hours are:
    8:00AM to 8:00PM Eastern
  • Call us +1.212.231.7951
  • Email us

Europe Support team

  • Normal business hours are:
    8:00AM to 8:00PM CEST
  • Call us +1 33 70 75 38 25
  • Email us

Emergency After Hour Support

  • Normal business hours are:
    8:00AM to 5:00PM Pacific
  • Call us +1.360.326.4798
  • Email us

  • Support issues: +46 31 23 64 90
  • Critical operational issues: +46 709 93 19 29
  • Email us