WideOrbit Professional Services

System Effectiveness Review

A WideOrbit consultant will prepare an agenda with the sales, traffic, accounting and promotion management teams to develop a custom training plan to meet your individual needs.

Overview:

• Pre-visit agenda prepared with client input and final approval.
• Onsite WideOrbit Professional Services:
  1. Work with Sales, Traffic, Accounting and Promotion departments.
  2. Provide advanced training in a combination of group and individual settings.
  3. Review station workflow and advise on best practices recommendations to increase efficiency and overall satisfaction in using the system.
• Provide a Post Consultation Follow-up Report:
  1. Organized by department.
  2. Each department section provides a training summary as well as considerations based on best practices and system effectiveness recommendations.

Client benefit: Overall, more effective use of WO Traffic and better trained staff.

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New Employee Training

Enables new employees to efficiently use WO Traffic and provides the opportunity to review overall workflow in various departments.

Overview:

• Onsite model: A mix of both online and onsite training.
  1. Online meeting to assess proficiency levels of staff.
  2. Three days onsite client training.
  3. Two one-hour online follow-up sessions.
• Online model: Customized training designed specifically to meet your needs, whether promoting an employee to a new position, improved skills, or building critical skills for a new employee. Knowledge is power!
• Modules: View our online training modules designed to provide an overview of the system. Great for brush up training, or laying the foundation for new employees.

Client benefit: Better use of WideOrbit translates to your bottom line. Increase revenue through better inventory management and sales opportunities. Also cut costs over time by using the system more efficiently. We’ll show you how!

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Security Training for Technical Staff

A WideOrbit consultant will develop a custom training plan to meet your individual needs.

Systems: System architecture review System services review System reboot procedures (Any special application considerations) SQL architecture overview Daemon overview System log overview Backup/Restore procedures or application considerations Log export/import review MS OS Security Patch/Service Pack update procedures Change Management Virus Protection application considerations

Security: Security log review Account creation, deletion, modification Password change Password unlock Password expiration setting Reports SA account in SQL Backdoor exploit discussion Reveal any and all vendor access into application or system Remote access

Client benefit: Maintain security and meet compliance standards.

Traffic Staffing

WideOrbit will provide a WO Traffic expert to fill in for a client due to a temporary gap in staffing.

Overview:

• Onsite model:
  1. An experienced WideOrbit Specialist will travel to the client site and manage traffic operations.
  2. Provide a WideOrbit specialist that can work with Sales staff and other departments to ensure no interruption in workflow.
  3. Operations continue without jeopardizing revenue.
• Online model:
  1. Same benefit as onsite model but the WideOrbit Specialist will work remotely. No travel costs involved.

Client benefit: Continue traffic operations without jeopardizing revenue.

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Onsite System Set-Up and Training

Testing of WideOrbit applications and training of IT staff for maintenance and troubleshooting.

Overview:

• One to four days depending on system complexity.
• Performed at client site.
• Systems properly set-up and tested.
• Topology and configuration documented.
• IT staff training on proper system maintenance.

Client benefit: WideOrbit applications are properly set-up and IT staff is properly trained to minimize any down time.

 

Change Automation Scripts to Implement Tied Events

WideOrbit rewrites and tests automation script(s) to support tied events.

Overview:

• Tied events can be used for:
  1. Crawls
  2. Squeeze backs
  3. Bugs
  4. A client coffee mug sitting on the news desk during the morning newscast!

Client benefit: Increase revenue and promotional opportunities through the use of Tied Events such as bugs, crawls, and even product placement.

Implement New Automation Interfaces

WideOrbit will create, modify and test automation script(s).

Overview:

• Playlist
• Asrun
• Dublist
• Purge List

Client benefit: Change automation scripts to support new automation systems or any other automation revisions necessary.

Adding a New Station or Channel

WideOrbit will assist in adding a station to client database. This process requires both WideOrbit application and server work. This will also require all users to be offline as server restarts are necessary.

Client benefit: Enables addition of new stations or channels to database.

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Changing Station Call letters

WideOrbit will assist in changing station call letters in the WO Traffic application. This process requires a server restart after server properties have been changed.

Overview:

• Development scripts are necessary for the following and will affect the cost of this project:
  1. Moving a station on the Inventory Tree.
  2. Moving Material Locations

Client benefit: Enables the change of call letters of an existing station on database.

SAS70 Audit Assistance

WideOrbit staff will research questions for auditors.

Overview:

• WideOrbit will help prepare clients for SAS 70 Audits (Statement on Auditing Standard No. 70) which was developed by the American Institute of Certified Public Accountants (AICPA) to define the professional standards used by service auditors to assess the internal controls of a service organization and issue a service auditor’s report.

Client benefit: WideOrbit provides assistance for preparation of SAS 70 Audits.

Client Driven Custom Development

WideOrbit will develop custom enhancements for WO Traffic.

Overview:

• WideOrbit Business Analysts create a detailed report of client requirements
• Upon client approval, WideOrbit’s Development Team integrates enhancements
• Clients then test and approve new features
• WideOrbit’s QA team performs a complete regression test, double checking new features are in proper working order
• New features deployed

Client benefit: Client receives custom enhancements built directly into WO Traffic.

 

Client Services Menu:

Please see the WideOrbit Professional Services Brochure for descriptions and pricing.

• Hardware Price Quotes
• Hardware Sales
• Customer Server Set-up
• Infrastructure Assistance (Network, Domain, or Email Set-up)
• Managed Services (Hosting)
• Customer-Owned Servers Managed Services (Hosting)
• WideOrbit-Owned Servers
• Professional Services - Time and Materials
• Hardware Assessment
• Performance Assessment
• Disaster Recovery Management - Log Shipping Set-up
  
• Disaster Recovery Management - Log Shipping Maintenance (monthly)
• Backup Management - Set-up (one-time)
• Backup Management - Maintenance (monthly)